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As a measure to continuously enhance and provide a readily available service and support team, Afrilek has the following to offer as part of its aftercare portfolio:
Results from the audits would be documented with a project plan to correct/ improve the system. All recommendations will be tracked.
Unplanned Stopages (UPS)
At Afrilek we pride ourselves in not only having the ability and capability of staff that understands the urgency of these types of stoppages or breakdown calls, but they also are geared to ensure fast turnaround times. At Afrilek flexibility is one of our key missions. With a simple call, email or fax, the technician with the correct skill set will be handed the call and dispatched once all necessary arrangements have been made. This service is 24/7, 365 and our unique skills sets allow us to support you with your automation and electrical solutions and equipment.
Remote Access Services (RAS)
Remote access from home to any information via the web or to your office server has been a standard practice for many years now. So why not let us, at Afrilek, install our RAS that would allow both your staff as well as our staff access to your plant securely to avoid huge downtimes and improve transparency and availability. We have many solutions that can be customised to ensure that your safety and security concerns are met at all times.
The obvious advantages are:
Annual Service Agreements Plan (ASAP)
In a quest for Afrilek to improve service to our clients we have introduced a SLA programme. These agreements mutually benefit both parties. Often clients demand better service from their preferred partners but to no avail. Our SLA's are customised to ensure availability and a continuous improvement. As support is becoming a huge risk with competence at an all time low, it is difficult for any organisation to properly support its clients immediately without a SLA agreement in place. SLA's can be customised to your requirements and the following criteria are addressed:
All Industrial Systems have two macro phases. The first is the Tender Process and relates to every aspect that occurs prior to the second phase, defined as Implementation. Typically, feasibility studies may occur many years ahead of the actual implementation of your Automation System, if it is found to be feasible. Next it is common to assume clients should supply process knowledge and the integrator product knowledge. What is often overlooked is the overall procedure, which should align these two areas of expertise .
Problems experienced during this phase include:
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