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Effective maintenance of an Integrated Automation platform requires that staff providing maintenance have the prerequisite technical skills and knowledge to provide 1st line support.
Prerequisite skills should be based on the Application and require that staff have a technical understanding of the Process and the Products that provide control within the application.
Standard Product courses allow for skills transfer on a specific product, but a staff member has to know how this product fits into the Integrated Automation environment.
To this end we offer a service that addresses the need of technical employees to acquire the skills needed to offer effective 1st line maintenance.
We make use of the following process to ascertain the skill gaps of maintenance staff when measured against their respective KPI's (Key Performance Indicators).
Required to ascertain the technical products in the C&I environment
Needed to understand the skills requirement for 1st
One-on-One interview with staff to ascertain skills gaps.
A training plan showing maintanance courses to be attended to address skills gaps
Staff attend maintenance courses which can be arranged as classroom courses off-site or on-site.
All course attendees are assessed after each maintenance course.
Once course delegates are declared competent a Certificate of Competence is provided.
The maintanance courses we offer cover the following disciplines:
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